Privacy Policy

Last Updated: October 10th, 2024

Welcome to Heart n’ Soul Community Cafe (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [heartnsoul.com] (“Site”), and any related services we offer through the Site.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please discontinue the use of the Site.

1. Information We Collect

We collect information that you voluntarily provide to us and data that is automatically collected when you interact with our Site.

a. Personal Information

When you sign up for our newsletter, make a reservation, contact us, or engage with other services, you may provide personal details such as:

• Name
• Email Address
• Phone Number
• Billing and shipping address (if applicable)
• Payment information (for any purchases or donations)
  
  

b. Automatically Collected Information

When you access our Site, we may automatically collect certain data about your device and browsing activities, including:

• IP address
• Browser type
• Operating system
• Pages viewed and time spent on the Site
• Referral source (how you got to the Site)
  
  

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us track site usage, preferences, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect your experience.

2. How We Use Your Information

We use the information we collect for several purposes, including but not limited to:

• Providing and maintaining the Site and services
• Personalizing your experience on the Site
• Processing transactions, donations, and bookings
• Sending updates, promotions, and communications
• Responding to customer inquiries
• Analyzing trends and improving our services
  
  

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers

We may share your personal information with trusted service providers who assist in operating the Site and delivering services, such as payment processors or email marketing platforms.

b. Legal Obligations

We may disclose your personal information if required to comply with legal processes or protect our rights, safety, or property, as well as those of others.

c. Business Transfers

If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Third-Party Websites and Services

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such websites. Please review the privacy policies of any third-party services you use.

5. Security of Your Information

We use reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Accessing and reviewing the data we hold about you
• Requesting corrections or deletion of your personal information
• Opting out of marketing communications
  
  

To exercise these rights, please contact us via the Heart n’ Soul Community Cafe Contact Form.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the form on the Contact Us page, and we will take steps to remove the information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us through the Heart n’ Soul Community Cafe Contact Form.

This version now directs users to the contact form on the Contact Us page at heartnsoul.com, ensuring a more streamlined process for getting in touch.